Returns & Exchanges


If you are not completely satisfied with your purchase, NEVBI offers a 30-day return or exchange policy if applicable.


 To return your purchase, please follow the instructions below;

  • Ensure that you return your purchase within 30-days of receipt.
  • Items must be in original condition with the hygiene band on and in the original packaging with swing tags.
  • Email your return request to enclosing your invoice with the items you would like to return.
  • You are advised to keep hold of any tracking numbers that is provided by your carrier.
  • You will receive your refund credit within 14 business days of NEVBI receiving and inspecting the item(s). An email will be sent to confirm your return has been processed. Please note that the cost of the original delivery charge will NOT be refunded.



If you would like to exchange an item, please contact our client service team within 14 day days from order. Please email and include:

  • Order number
  • Name the order was made with
  • Email address the order was made with
  • Your request